Encountering problems with PhantomConnect? Check out the solutions to some common issues below.

1. Outdated Browser

Issue:

• Your web browser is not updated to the latest version.

Solution:

• To ensure the best performance and compatibility, make sure you're using the latest version of your preferred browser.

2. Resolving CSV and Autosave Overlaps

Issue:

• All URLs in the CSV file may already be saved in the autosave file, causing the Phantom to stop immediately upon launch.

Solution:

• If your Phantom stops abruptly upon launch, it may be due to all URLs in your CSV file being present in the autosave file. To fix this, consider the following steps:
  • Check your autosave file for the URLs.
  • On Windows, autosave files can be found in your user’s Documents folder under a PhantomConnect Auto-Save directory.
  • Decide whether to continue from where the Phantom left off or start fresh.
  • If starting afresh, clean or reset the autosave file.

3. VPN Interference Issues

Issue:

• When a VPN is enabled, PhantomConnect may fail to generate CSV outputs, or it might trigger a Google captcha that pauses the automation process.

Solution:

• Turn off your VPN while PhantomConnect phantoms are running to ensure smooth operation.